Terms of sale
Last updated: 8 September 2026 · Applies to aureocoffee.com
1 · Owner
In compliance with Article 10 of Law 34/2002 (LSSI-CE), the details of the shop owner are as follows:
- Owner: Marchitan Octavian (sole trader)
- Trade name: Áureo Coffee Bean Shop
- Tax ID (NIF): ESX3567328M
- Roastery and shop: Carrer de Pau Casals, 7, 43850 Cambrils (Tarragona), Spain
- Email: hola@aureocoffee.com
- Phone: +34 641 345 070
- RGSEAA: pending
Hereinafter, "Áureo" or "we".
2 · Purpose and acceptance
These terms govern the distance sale of the products offered on aureocoffee.com. Placing an order implies accepting them in full, together with the Legal notice, the Privacy policy, the Cookie policy and the Shipping and returns page, which forms part of these terms.
We recommend reading them before each purchase, as they may change (see section 14). The language of the contract is Spanish.
3 · Products
We sell specialty coffee roasted in our roastery in Cambrils, as whole beans, in 250 g, 500 g and 1 kg formats. Every bag has the roast date printed on it.
Product pages state origin, process, roast profile and tasting notes. Tasting notes are indicative: coffee is a natural product and every batch is cupped before it leaves. Photographs are illustrative.
We reserve the right to change the catalogue, formats and prices without prior notice, without prejudice to orders already confirmed. Microlots are limited editions: when a batch runs out, the next one comes in.
4 · Ordering process
- Choose the coffee and the format and add it to the cart (from the home page, the shop or the product page).
- Review the cart.
- Sign in or check out as a guest, providing the details needed for shipping and invoicing.
- Choose the shipping and payment method.
- Confirm the order by accepting these terms.
You will receive a confirmation email with the order details. The contract is concluded at that moment.
5 · Prices and taxes
Prices are shown in euros with VAT (10 %) included, together with the price per kilo. The applicable price is the one in force at the time the order is confirmed. Prices are the same in the physical shop and online.
Shipping costs are itemised before the order is confirmed (see Shipping and returns).
5.1. Sales to other European Union countries
- Consumers (B2C): the distance-selling regime applies and, where relevant, the One-Stop Shop (OSS) scheme. The effective VAT is shown when the order is confirmed.
- Businesses (B2B) with a valid VAT number in the VIES register: the transaction is invoiced under the reverse-charge mechanism, after verification of the number.
5.2. Shipments outside the European Union
Shipments to the Canary Islands, Ceuta, Melilla or third countries may be subject to customs duties and taxes payable by the recipient. Ask us before ordering.
6 · Payment methods
- Credit or debit card (Visa, Mastercard) via the secure Redsys gateway.
- Bizum.
- PayPal.
We do not store your card details: they are handled by the payment gateway under its security conditions (PCI-DSS). In the event of non-payment, we may cancel the order.
7 · Shipping and delivery
We ship to mainland Spain, the Balearic Islands and European Union countries. Coffee leaves Cambrils within 24–48 hours of the weekly roast; delivery takes 2 to 4 working days in mainland Spain and 3 to 6 in the rest of the EU. Standard shipping costs €4.95 and is free on orders over €30. You can also collect the order free of charge at the roastery.
The details (carriers, delivery times, problems) are on the Shipping and returns page. We are not liable for delays attributable to the carrier, to force majeure or to the recipient's absence.
8 · Right of withdrawal
In accordance with Royal Legislative Decree 1/2007, you have 14 calendar days from receipt of the order to withdraw from the contract without giving any reason.
8.1. How to exercise it
Write to us at hola@aureocoffee.com quoting your order number, or use the form in Annex I.
8.2. Exception for hygiene and freshness
For reasons of health protection and hygiene, and because the product deteriorates rapidly, coffee in opened or unsealed bags cannot be returned (Article 103, letters d and e, of RLD 1/2007). Unopened bags are refunded in full.
8.3. Refund
We will refund all payments received, including the initial standard shipping cost, within a maximum of 14 calendar days of our receiving the goods, by the same means of payment. The direct costs of returning the goods are borne by the consumer, except in the case of our error or a damaged product.
9 · Warranty and conformity
The products are covered by the legal guarantee of conformity provided for in current legislation. If the coffee arrives damaged, in poor condition or does not match what was ordered, write to us within 48 hours with a photograph of the parcel: we replace or refund, at your choice.
Keep the coffee in its sealed bag, in a cool, dry place away from light. The best-before date is shown on the label.
10 · Customer service and complaints
- Email: hola@aureocoffee.com
- Phone: +34 641 345 070
Official complaint forms are available to consumers.
11 · Liability
We are responsible for the accuracy of the published information, but do not guarantee the absence of typographical or inventory errors. In the event of a manifest error in the price or description of a product, we may cancel the order and refund the amounts paid.
12 · Intellectual property
The contents of the site (texts, photographs, logo, the ÁUREO trademark, design and code) belong to Áureo or to third parties who have authorised their use. Their reproduction without express written authorisation is prohibited.
13 · Data protection and cookies
The processing of your data is governed by the Privacy policy. The use of cookies is described in the Cookie policy.
14 · Changes to the terms
We may amend these terms by publishing the updated version on the site. Orders confirmed before the amendment are governed by the terms in force at the time of their confirmation.
15 · Applicable law and jurisdiction
These terms are governed by Spanish law. For any dispute, if the customer is a consumer, the courts of the customer's place of residence shall have jurisdiction; in all other cases, the courts of Tarragona.
Consumers residing in the European Union may use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr/
If any clause is declared void, the rest shall remain valid.
Annex I · Withdrawal form
(Complete and send only if you wish to withdraw from the contract.)
- To: Áureo Coffee Bean Shop — Marchitan Octavian, NIF ESX3567328M, Carrer de Pau Casals, 7, 43850 Cambrils (Tarragona). Email: hola@aureocoffee.com
- I hereby give notice that I withdraw from the contract of sale of the following product: ______________________________
- Order number: ______________________
- Ordered on / received on: ________________
- Name of consumer: __________________
- Address of consumer: ______________
- Signature (only on paper) and date: ___________